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Support Engineer Full-Time

  • Dhaka, Bangladesh
  • Software,IT & Networking
  • Open – Accepting applications
  • Views 54

Job Detail

  • Offerd Salary ৳ 18000
  • Expertise level Entry-level
  • Experience 2 Years
  • Gender Male/Female
  • Industry Software,IT & Networking
  • Qualification Diploma in Engineering (4 Years)

Job Description

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Required skills

Other Benifits

Lunch, 2 festival bonus

How to Apply

please apply direct to our HR Manager